Question 1

What's Included

Accepted Answer

Your Tessa Family Plan includes 1 tessa listener, full access to the Tessa Family app, urgent alerts, and all software updates.

Question 2

Tessa Family App Subscription

Accepted Answer

The Tessa Family app allows unlimited family members to receive urgent alerts, with app notifications and optional call when you're not in the app.

Question 3

Setup & next steps

Accepted Answer

After checkout, you'll set up your Tessa Listener and Tessa Family app in a guided flow: Wi-Fi, pairing, and inviting people who should get updates. For full step-by-step help, see the setup instructions at tessalistens.com/setup.

Question 4

How does Tessa handle privacy and recording?

Accepted Answer

Tessa is audio-only with no cameras or live family viewing. Event audio is shared only with permission, data is handled securely, and recordings are removed within 30 days.

Question 5

Who needs to consent before setup?

Accepted Answer

The family organizer should have appropriate authority or consent to enable audio monitoring in the parent's home, such as power of attorney or informed consent from your parent.

Question 6

Is Tessa emergency monitoring?

Accepted Answer

No. Tessa flags possible urgent events and notifies your family in the Tessa Family app, with optional call when you're not in the app. It does not replace 911, medical alert systems, or professional emergency monitoring. Call 911 if someone is in immediate danger.

Question 7

Can I try Tessa without a long-term commitment?

Accepted Answer

Yes. Tessa is month-to-month with no annual contract required. Your plan includes a 30-day free trial, and you can cancel anytime from your account settings. Contact support if you need help with cancellation, returns, or billing questions.

What's included?

Frequently asked questions.